Managed IT Services
The mechanics of business and technology
Proactive IT
Strategic evaluation and tactical planning provides flexibility and scalability required to meet market demands and business initiatives |
Preventative IT
Remote monitoring identifies many potential problems before they disrupt your operations |
Responsive IT
A local team of highly-skilled technicians respond remotely and to onsite requests working with our Helpdesk and Network Operations Center (NOC) |
What we offer
At TransPacCG, we leverage technology to your advantage. We’re your ear to the ground and your muscle in the trenches - assessing infrastructure performance, troubleshooting issues, managing upgrades and installations, leveraging trends and much more to help you get the most from your technology investment.
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Whatever the challenge, you can move forward with confidence knowing that TransPacCG provides you with 360 degrees of proactive, preventative and responsive Managed IT services. Every business depends on technology. That’s why you want a trusted technology advisor — TransPacCG.
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How we work
Managed IT functions much like your own business – success depends on a structured framework. There is no single silver bullet that warns off intruders, banishes trouble or protects your data. That’s why TransPacCG provides a comprehensive approach to Managed IT services that focuses on delivering the highest levels of availability and security anytime, anywhere – from end user devices such as laptops, desktops, and smart-phones to servers, virtualisation, cloud computing and IT optimisation. We cover your entire network both on-site and off premise, delivering Managed IT services at every level.
Strategic Guidance | Expert Technicians | Network Operations Center | Full Service Help Desk
Strategic Guidance
Knowing when and where you need it
Unmatched IT service -
the technological expertise and resources that support highly available, secure and flexible IT systems. You don't work for technology -
technology works for you. We listen to our clients to create a path forward leveraging technology to allow users to be more efficient and more flexible - happier. |
Business oriented and technology focused -
providing you with a balanced perspective regarding IT decisions. We provide real world solutions that fit your unique business requirements. We are here to support your business -
with 24/7 monitoring and standby support, we are always there to keep your business "switched on". |
Expert Technicians
The right people in the right place at the right time
Our support team is well versed in diverse technologies
and stay on the forefront of technology trends to provide you with strategic and timely insights. With TransPacCG your technology is managed
in the hands of highly-skilled engineers with in-depth experience to serve your business needs. Expect approachable and friendly service working with you and your users in plain English that makes it easy to understand the issues and resolutions. Call backs if disconnected and communication throughout the life of the problem. Always available. |
Network Operations Center
Safeguarding your business IT
NOC proactively monitors and manages your systems
to support high availability. Our 24/7 remote monitoring detects, troubleshoots and resolves problems to help keep your business infrastructure healthy. NOC stays on top of the hyper critical
System updates Software updates Antivirus updates Data Backups Business Continuity clients are ensured to be in business tomorrow and the next day regardless of what the connected world throws at them. If its worth doing, its worth not doing it twice. |
Full Service Help Desk
Peace-of-mind is a mater of course
When you need technical support, it's there.
You'll speak with a real person who will guide you through troubleshooting options to get you back to business as usual. There's never a good time to have a technical issue,
but TransPacCG is here to help, 7 days a week, 365 days a year. Even when your users are on a deadline, on a Sunday evening, we are there to take the call. Don't stop - won't stop.
Employees can open a chat session with our Help Desk 24 hours a day and schedule what the need. Install an updated driver, install that upgraded software package or troubleshoot that scanner - after hours. |